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Booking and Accommodation Terms & Conditions

These booking and accommodation terms apply to individual guests booking accommodation at Metsä Kolo. By making a reservation, the guest agrees to these terms and conditions.

1. Service Provider

Lapin Metsäläinen Oy / Metsä Kolo
Metsäkolontie 5
97760 Saariharju, Ranua
Finland

Business ID: 3087468-1

Phone: +358 45 2309 309
Email: alexandra@lapinmetsalainen.fi

2. Reservations and Booking Confirmation

Accommodation at Metsä Kolo is booked by contacting us personally by email or telephone.

Guests are responsible for familiarising themselves with the accommodation description, facilities, practical instructions and these booking terms before confirming their reservation.

A reservation becomes binding once Metsä Kolo has confirmed it in writing by email and the guest has accepted the booking terms.

The booking confirmation includes:

  • the accommodation and dates of stay

  • the number of guests

  • the total price and any additional charges

  • payment terms

  • practical information about arrival and the stay.

Guests are responsible for providing accurate contact and booking details. Any changes to the information provided must be communicated to Metsä Kolo without delay.

3. Prices and Payment

Accommodation prices depend on the booking dates, the accommodation selected and the number of guests. Metsä Kolo uses dynamic pricing, meaning that prices may vary depending on the time of year and demand.

The total price is always communicated to the guest before the reservation is confirmed. All prices include the applicable VAT.

Payment Terms

When making a reservation, the guest receives an invoice for a booking deposit, normally amounting to 30% of the total accommodation price.

The reservation is confirmed once the booking deposit has been paid and the payment has arrived in Lapin Metsäläinen Oy’s bank account.

The remaining 70% of the accommodation price is due no later than one month before arrival.

For reservations made less than one month before arrival, the full accommodation price is invoiced at once.

The payment due date is stated on the invoice. The usual payment period is 10–12 days.

Guests are responsible for paying invoices by the due date. In the event of late payment, statutory late-payment interest and collection costs may apply.

4. Cancellations and Changes

All cancellations and booking changes must be submitted in writing by email to alexandra@lapinmetsalainen.fi.

The cancellation date is the date on which Metsä Kolo receives the guest’s written cancellation notice.

Cancellation by the Guest

If a guest cancels a confirmed reservation, the following cancellation fees apply:

  • If at least 30 days remain before the start of the stay, the cancellation fee is 50% of the total booking price.

  • If fewer than 30 days remain before the start of the stay, the cancellation fee is 100% of the total booking price.

  • If the cancelled accommodation can be resold for the same dates, Metsä Kolo will refund the guest the amount received from the new booking, up to the amount originally charged to the guest, less any reasonable additional costs arising from the resale.

Special offers or promotional rates may have different cancellation terms. Any exceptions will be communicated to the guest before the reservation is confirmed.

Changes to Reservations

Changes to booking dates or other reservation details must always be agreed separately with Metsä Kolo.

Changes are subject to availability and may affect the total price. Any applicable change fee will be agreed with the guest in advance.

If a rescheduled reservation is later cancelled, the original cancellation terms apply unless otherwise agreed in writing at the time of the change.

5. Cancellation by the Service Provider

Metsä Kolo reserves the right to cancel a reservation if the accommodation cannot be provided due to force majeure or another exceptional circumstance beyond the service provider’s control.

The guest will be informed of the cancellation without delay. All payments made for the affected reservation will be refunded in full.

Metsä Kolo is not liable for any indirect costs incurred by the guest due to force majeure, such as travel or transportation expenses. We recommend that all guests take out suitable travel insurance.

6. Use of the Accommodation

Guests are entitled to use the booked accommodation, its facilities and equipment during the period specified in the booking confirmation.

Only the number of guests stated in the reservation may stay in the accommodation. Any additional guests must be agreed with Metsä Kolo in advance.

Guests agree to:

  • use the accommodation and its facilities with care

  • follow all safety instructions and practical guidelines provided

  • keep the accommodation reasonably clean and tidy

  • inform Metsä Kolo without delay of any defects, damage or safety concerns

  • report any damage immediately.

Detailed information about the accommodation, its facilities, check-in and check-out times and other practical arrangements is provided in the accommodation description and booking confirmation.

Metsä Kolo is located in a natural environment. Guests should be aware that insects, wildlife, changing weather conditions and natural paths are all part of the surroundings.

7. Pets

Pets are allowed only in accommodation where this is specifically stated.

Guests must inform Metsä Kolo in advance if they wish to bring a pet. The guest is fully responsible for their pet’s behaviour, safety and any damage it may cause.

Pet owners are expected to pay particular attention to cleanliness. Guests must bring their pet’s own bed or sleeping mat. Beds and sofas are intended for human guests.

Any additional pet fee will be communicated at the time of booking.

8. Damage and Guest Responsibility

Guests are responsible for any damage caused to the accommodation, its furnishings or equipment by themselves or by members of their party or visitors during their stay.

Guests are required to compensate for damage resulting from negligence, improper use or failure to follow the accommodation rules.

Normal wear and tear resulting from ordinary use is not the guest’s responsibility.

9. Keys and Access to the Accommodation

Guests will receive instructions before arrival regarding access to the accommodation and key collection or other agreed arrangements.

If a key is lost or not returned, Metsä Kolo may charge the actual and reasonable costs of replacing the key and, if necessary, re-keying or replacing the lock.

10. Complaints and Problems During the Stay

Any problems or shortcomings relating to the accommodation should be reported to Metsä Kolo as soon as possible after they are noticed. This gives us the opportunity to resolve the issue during the stay whenever possible.

Complaints must be submitted in writing by email to alexandra@lapinmetsalainen.fi.

Metsä Kolo will handle complaints within a reasonable time. Nothing in these terms limits the guest’s statutory consumer rights.

If the guest and the service provider cannot reach an agreement, the consumer may contact the Finnish Consumer Advisory Services and, if necessary, refer the matter to the Consumer Disputes Board.

11. Travel Insurance

We recommend that all guests take out adequate travel insurance, including cover for possible cancellation or interruption of their trip.

12. Applicable Law

These booking and accommodation terms are governed by Finnish law.

Nothing in these terms limits the statutory rights of consumers.

13. Validity of the Terms

Metsä Kolo reserves the right to update these booking and accommodation terms when necessary. The terms applicable to a reservation are those made available to the guest at the time the reservation is confirmed.

Lapin Metsäläinen Oy / Metsä Kolo
Last updated: November 2026

We prefer high-quality and ecological domestic alternatives in our materials

Finnish design beds

Haluamme hemmotella vieraitamme ylellisillä yöunilla. Olemme valinneet meille sängyiksi suomalaisen perheyrityksen MATRIn Hilja-vuoteet, jotka on valmistettu käsityönä omassa tehtaassa 100% luonnonmateriaaleista. Materiaalien turvallisuus on myös MATRIlla sydämen asia, siksi kaikissa heidän tuotteissaan on käytetty ainoastaan Euroopassa ympäristöystävällisesti tuotettuja, sertifioituja materiaaleja. Tämä takaa poikkeuksellisen puhtaan, hengittävän ja turvallisen nukkumisympäristön.

Horsehair futons

Haluamme hemmotella vieraitamme rauhottavilla unilla. Futon patja antaa keholle kunnon tuen, jotta lihasten ei tarvitse jännittyä nukkuessa. Erinomaisesti hengittävä patja valmistetaan vain puhtaista luonnonmateriaaleista. Hevosenjouhella futoniin saadaan luotua hyvin kestävä ja ilmava kerros, joka tuo pientä pintapehmeyttä yhdessä luomupuuvilla- ja villakerrosten kanssa. Futonit valmistetaan Porissa käsityönä samassa perheyrityksessä josta meidän valitsemamme ekologiset peitteet ja tyynyt ovat myös kotoisin.

Duvets and pillows

Haluamme hemmotella vieraitamme kotimaisilla luonnontuotteilla. Suomen lampaan villalla täytetyt peitot ja tyynyt ovat ekologinen valinta, sillä ne hajoaa biologisesti maaperässä. Villa on luonnostaan paloturvallinen eikä siihen tarvitse lisätä palonsuojakemikaaleja ja on muutenkin kemikaalivapaa tuote. Petivaatteet eivät hiosta kuumallakaan säällä sillä ne haihduttavat imemänsä kosteuden tehokkaasti ja pysyvät kylmässä ja kosteassa mukavan lämpiminä. Porin Villa ja Peite valmistaa kotimaisena käsityönä lähellä tuotetuista raaka-aineista muhkeat pehkut.

Duvet covers and pillowcases

Haluamme hemmotella vieraitamme pehmoisilla pellavalakanoilla. Jesus-pellavalakanat ovat tehty kestämään, kokemaan ja näkemään paljon, jopa sukupolvien yli. Materiaalina pellava on kaunis, kestävä ja ympäristöystävällinen luonnonkuitu. Pellava on kankaana painavaa, sileää ja jäykemmin laskeutuvaa. Hengittävä pellava säilyttää viileytensä kuumalla ja lämmittää viileämmässäkin.
Kankaan mukavuus ja pehmeys vain lisääntyvät pesukertojen myötä. Finlayson halusi valmistaa maailman kestävimmät lakanat, joihin he ottivat mallia tähän päivään säilyneestä Torinon käärinliinasta.

Towels

Haluamme hemmotella vieraitamme parhailla pyyheliinoilla. Lapuan Kankureiden kudonta on pohjoista designia, jonka inspiraatio syntyy Suomen puhtaasta ja karusta luonnosta. Perheyritys kutoo vastuullisesti ja ympäristöä kunnioittaen jo neljännessä polvessa. Käytössä on vain luonnollisia raaka-aineita kuten pellavaa ja villaa. Laadukkaat tekstiilit kestävät oikein hoidettuna vuosikymmeniä.