{"id":7509,"date":"2026-11-03T18:50:58","date_gmt":"2026-11-03T16:50:58","guid":{"rendered":"https:\/\/metsakolo.fi\/?page_id=7509"},"modified":"2026-11-03T18:52:17","modified_gmt":"2026-11-03T16:52:17","slug":"booking-and-accommodation-terms-conditions","status":"publish","type":"page","link":"https:\/\/metsakolo.fi\/en\/booking-and-accommodation-terms-conditions\/","title":{"rendered":"Booking and Accommodation Terms &amp; Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7509\" class=\"elementor elementor-7509\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b583c27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b583c27\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96f08a2\" data-id=\"96f08a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eebb779 elementor-widget elementor-widget-heading\" data-id=\"eebb779\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking and Accommodation Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4db2c21 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"4db2c21\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62db7f0\" data-id=\"62db7f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e5d2b0 elementor-widget elementor-widget-text-editor\" data-id=\"8e5d2b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These booking and accommodation terms apply to individual guests booking accommodation at Mets\u00e4 Kolo. By making a reservation, the guest agrees to these terms and conditions.<\/p><h2>1. Service Provider<\/h2><p><strong>Lapin Mets\u00e4l\u00e4inen Oy \/ Mets\u00e4 Kolo<\/strong><br \/>Mets\u00e4kolontie 5<br \/>97760 Saariharju, Ranua - Finland<br \/>Finland<\/p><p>Business ID: 3087468-1<\/p><p>Phone: +358 45 2309 309<br \/>Email: <a href=\"mailto:alexandra@lapinmetsalainen.fi\">alexandra@lapinmetsalainen.fi<\/a><\/p><h2>2. Reservations and Booking Confirmation<\/h2><p>Accommodation at Mets\u00e4 Kolo is booked by contacting us personally by email or telephone.<\/p><p>Guests are responsible for familiarising themselves with the accommodation description, facilities, practical instructions and these booking terms before confirming their reservation.<\/p><p>A reservation becomes binding once Mets\u00e4 Kolo has confirmed it in writing by email and the guest has accepted the booking terms.<\/p><p>The booking confirmation includes:<\/p><ul><li><p>the accommodation and dates of stay<\/p><\/li><li><p>the number of guests<\/p><\/li><li><p>the total price and any additional charges<\/p><\/li><li><p>payment terms<\/p><\/li><li><p>practical information about arrival and the stay.<\/p><\/li><\/ul><p>Guests are responsible for providing accurate contact and booking details. Any changes to the information provided must be communicated to Mets\u00e4 Kolo without delay.<\/p><h2>3. Prices and Payment<\/h2><p>Accommodation prices depend on the booking dates, the accommodation selected and the number of guests. Mets\u00e4 Kolo uses dynamic pricing, meaning that prices may vary depending on the time of year and demand.<\/p><p>The total price is always communicated to the guest before the reservation is confirmed. All prices include the applicable VAT.<\/p><h3>Payment Terms<\/h3><p>When making a reservation, the guest receives an invoice for a booking deposit, normally amounting to 30% of the total accommodation price.<\/p><p>The reservation is confirmed once the booking deposit has been paid and the payment has arrived in Lapin Mets\u00e4l\u00e4inen Oy&#8217;s bank account.<\/p><p>The remaining 70% of the accommodation price is due no later than one month before arrival.<\/p><p>For reservations made less than one month before arrival, the full accommodation price is invoiced at once.<\/p><p>The payment due date is stated on the invoice. The usual payment period is 10\u201312 days.<\/p><p>Guests are responsible for paying invoices by the due date. In the event of late payment, statutory late-payment interest and collection costs may apply.<\/p><h2>4. Cancellations and Changes<\/h2><p>All cancellations and booking changes must be submitted in writing by email to <a href=\"mailto:alexandra@lapinmetsalainen.fi\">alexandra@lapinmetsalainen.fi<\/a>.<\/p><p>The cancellation date is the date on which Mets\u00e4 Kolo receives the guest&#8217;s written cancellation notice.<\/p><h3>Cancellation by the Guest<\/h3><p>If a guest cancels a confirmed reservation, the following cancellation fees apply:<\/p><ul><li><p>If at least 30 days remain before the start of the stay, the cancellation fee is 50% of the total booking price.<\/p><\/li><li><p>If fewer than 30 days remain before the start of the stay, the cancellation fee is 100% of the total booking price.<\/p><\/li><li><p>If the cancelled accommodation can be resold for the same dates, Mets\u00e4 Kolo will refund the guest the amount received from the new booking, up to the amount originally charged to the guest, less any reasonable additional costs arising from the resale.<\/p><\/li><\/ul><p>Special offers or promotional rates may have different cancellation terms. Any exceptions will be communicated to the guest before the reservation is confirmed.<\/p><h3>Changes to Reservations<\/h3><p>Changes to booking dates or other reservation details must always be agreed separately with Mets\u00e4 Kolo.<\/p><p>Changes are subject to availability and may affect the total price. Any applicable change fee will be agreed with the guest in advance.<\/p><p>If a rescheduled reservation is later cancelled, the original cancellation terms apply unless otherwise agreed in writing at the time of the change.<\/p><h2>5. Cancellation by the Service Provider<\/h2><p>Mets\u00e4 Kolo reserves the right to cancel a reservation if the accommodation cannot be provided due to force majeure or another exceptional circumstance beyond the service provider&#8217;s control.<\/p><p>The guest will be informed of the cancellation without delay. All payments made for the affected reservation will be refunded in full.<\/p><p>Mets\u00e4 Kolo is not liable for any indirect costs incurred by the guest due to force majeure, such as travel or transportation expenses. We recommend that all guests take out suitable travel insurance.<\/p><h2>6. Use of the Accommodation<\/h2><p>Guests are entitled to use the booked accommodation, its facilities and equipment during the period specified in the booking confirmation.<\/p><p>Only the number of guests stated in the reservation may stay in the accommodation. Any additional guests must be agreed with Mets\u00e4 Kolo in advance.<\/p><p>Guests agree to:<\/p><ul><li><p>use the accommodation and its facilities with care<\/p><\/li><li><p>follow all safety instructions and practical guidelines provided<\/p><\/li><li><p>keep the accommodation reasonably clean and tidy<\/p><\/li><li><p>inform Mets\u00e4 Kolo without delay of any defects, damage or safety concerns<\/p><\/li><li><p>report any damage immediately.<\/p><\/li><\/ul><p>Detailed information about the accommodation, its facilities, check-in and check-out times and other practical arrangements is provided in the accommodation description and booking confirmation.<\/p><p>Mets\u00e4 Kolo is located in a natural environment. Guests should be aware that insects, wildlife, changing weather conditions and natural paths are all part of the surroundings.<\/p><h2>7. Pets<\/h2><p>Pets are allowed only in accommodation where this is specifically stated.<\/p><p>Guests must inform Mets\u00e4 Kolo in advance if they wish to bring a pet. The guest is fully responsible for their pet&#8217;s behaviour, safety and any damage it may cause.<\/p><p>Pet owners are expected to pay particular attention to cleanliness. Guests must bring their pet&#8217;s own bed or sleeping mat. Beds and sofas are intended for human guests.<\/p><p>Any additional pet fee will be communicated at the time of booking.<\/p><h2>8. Damage and Guest Responsibility<\/h2><p>Guests are responsible for any damage caused to the accommodation, its furnishings or equipment by themselves or by members of their party or visitors during their stay.<\/p><p>Guests are required to compensate for damage resulting from negligence, improper use or failure to follow the accommodation rules.<\/p><p>Normal wear and tear resulting from ordinary use is not the guest&#8217;s responsibility.<\/p><h2>9. Keys and Access to the Accommodation<\/h2><p>Guests will receive instructions before arrival regarding access to the accommodation and key collection or other agreed arrangements.<\/p><p>If a key is lost or not returned, Mets\u00e4 Kolo may charge the actual and reasonable costs of replacing the key and, if necessary, re-keying or replacing the lock.<\/p><h2>10. Complaints and Problems During the Stay<\/h2><p>Any problems or shortcomings relating to the accommodation should be reported to Mets\u00e4 Kolo as soon as possible after they are noticed. This gives us the opportunity to resolve the issue during the stay whenever possible.<\/p><p>Complaints must be submitted in writing by email to <a href=\"mailto:alexandra@lapinmetsalainen.fi\">alexandra@lapinmetsalainen.fi<\/a>.<\/p><p>Mets\u00e4 Kolo will handle complaints within a reasonable time. Nothing in these terms limits the guest&#8217;s statutory consumer rights.<\/p><p>If the guest and the service provider cannot reach an agreement, the consumer may contact the Finnish Consumer Advisory Services and, if necessary, refer the matter to the Consumer Disputes Board.<\/p><h2>11. Travel Insurance<\/h2><p>We recommend that all guests take out adequate travel insurance, including cover for possible cancellation or interruption of their trip.<\/p><h2>12. Applicable Law<\/h2><p>These booking and accommodation terms are governed by Finnish law.<\/p><p>Nothing in these terms limits the statutory rights of consumers.<\/p><h2>13. Validity of the Terms<\/h2><p>Mets\u00e4 Kolo reserves the right to update these booking and accommodation terms when necessary. The terms applicable to a reservation are those made available to the guest at the time the reservation is confirmed.<\/p><p><strong>Lapin Mets\u00e4l\u00e4inen Oy \/ Mets\u00e4 Kolo<\/strong><br \/>Last updated: November 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Booking and Accommodation Terms &amp; Conditions These booking and accommodation terms apply to individual guests booking accommodation at Mets\u00e4 Kolo. By making a reservation, the guest agrees to these terms and conditions. 1. Service Provider Lapin Mets\u00e4l\u00e4inen Oy \/ Mets\u00e4 KoloMets\u00e4kolontie 597760 Saariharju, RanuaFinland Business ID: 3087468-1 Phone: +358 45 2309 309Email: alexandra@lapinmetsalainen.fi 2. Reservations [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"_thinkrank_schema_form_data":"","_thinkrank_selected_schema_type":"","_thinkrank_additional_schemas":"","_thinkrank_canonical_url":"","_thinkrank_og_title":"","_thinkrank_og_description":"","_thinkrank_og_image":"","_thinkrank_twitter_title":"","_thinkrank_twitter_description":"","_thinkrank_twitter_image":"","_thinkrank_imported_from":"","_thinkrank_focus_keywords":[],"_thinkrank_focus_keyword":"","_thinkrank_robots_meta_enabled":0,"_thinkrank_robots_meta":"[]","_thinkrank_advanced_robots_meta":"[]","_thinkrank_exclude_from_search":0,"_thinkrank_exclude_from_archives":0,"_thinkrank_primary_category":0,"footnotes":""},"class_list":["post-7509","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/metsakolo.fi\/en\/wp-json\/wp\/v2\/pages\/7509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metsakolo.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metsakolo.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metsakolo.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metsakolo.fi\/en\/wp-json\/wp\/v2\/comments?post=7509"}],"version-history":[{"count":4,"href":"https:\/\/metsakolo.fi\/en\/wp-json\/wp\/v2\/pages\/7509\/revisions"}],"predecessor-version":[{"id":7513,"href":"https:\/\/metsakolo.fi\/en\/wp-json\/wp\/v2\/pages\/7509\/revisions\/7513"}],"wp:attachment":[{"href":"https:\/\/metsakolo.fi\/en\/wp-json\/wp\/v2\/media?parent=7509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}